C-Suite Executive (Fortune 500 Company)
Public Company Board Director (NYSE: SNDR)
Past Advisory Board Member (Fortune Global 10 Company)
Strategic Transformation and Global Operations Leadership
Human Resources
Crisis Management
Jyoti Chopra is a visionary corporate executive and board director with extensive international experience leading business and digital transformation and change management at enterprise levels to increase shareholder value. She has human resources, regulatory, operations, environmental and sustainability experiences derived from preeminent corporations with a successful track record of delivering cultural impact through innovative people practices. Jyoti is accomplished at driving business transformation and supporting corporate turnarounds through crisis management, business restructuring, acquisitions and divestitures, notably within heavily regulated industries. She has exceptional communications skills and expertise in building high-performance teams, developing talent and future leadership. Jyoti is a human resources executive whose leadership is strategic and action oriented. Her career has spanned banking, financial services and investment management, professional services, education technology, and the gaming, entertainment and hospitality industries. She served as a Director on the North American Respect for People Advisory Board for Toyota for over a decade. She is currently a member of the Executive Council of the Society for Human Resource Management (SHRM). She serves on the Board of Directors and Corporate Governance Committee for Schneider National (NYSE: SNDR), where she chairs the Compensation Committee.
Jyoti is currently Executive Vice President and Chief Human Resources Officer for Hertz Global Holdings Inc., based in Atlanta, Georgia. She leads Human Resources (HR) in support of a global workforce of over 26,000 employees across 11,000 locations worldwide. Her remit includes responsibilities for talent, total rewards, HR services, labor strategy, learning and development and business partnerships. She reports to the Chief Executive Officer, serves on the company’s Senior Leadership Team, and manages a team of over 250 HR professionals.
Jyoti previously served as Chief People Officer and head of Corporate Responsibility for MGM Resorts International (NYSE: MGM) and was a member of the Executive Committee, based in Las Vegas. In this role reporting to the CEO, she led all human resource functions including employee relations, executive compensation and total rewards, operations, learning and development, talent management and mobility. She led the company’s work on corporate culture, employee experience and well-being. Additionally, she held responsibilities for social impact, philanthropy and sustainability and served as liaison to the MGM Board of Directors’ Governance and Corporate Responsibility and Human Capital & Compensation Committees. She managed the MGM Resorts Foundation and community relations. Her role spanned a workforce of 62,000 employees in 29 locations and a team of approximately 300 professionals (as of January 2025). She oversaw an annual global philanthropy budget in excess of $20 million. Jyoti was instrumental in leading the company’s Human Resources technology transformation. Under her leadership, MGM embraced technology within HR, working alongside partners like Microsoft, IBM and Workday. She implemented AI-driven tools such as micro-courses and digital assistants to support career development and self-service within the organization. She led the creation of the company’s new people strategy and philanthropy frameworks and achieved marked improvement in external ratings through increased data reporting and disclosures in the public domain. Significantly, she was at the forefront of agile workforce planning during the pandemic and the return to work of over 20,000 employees within six weeks alongside newly instituted health and safety education and training.
Previously, Jyoti served as Senior Vice President and Global Leader for HR Strategy, Transformation and Operations at Pearson Plc. (NYSE: PSO), a FTSE100 enterprise and the world’s largest education and learning company. She led a team of over 250 professionals and a multi-million-dollar budget with responsibility for technology improvements, platform and systems implementation, payroll administration and operation, procurement and vendor management, data, analytics and reporting, and robotics and process automation spanning 70 countries. Her role interfaced with all lines of business and critical enterprise-wide functions including finance, technology and operations. She led the company’s relationships with Oracle and IBM and achieved successful consolidation and integration of shared services operations in Ireland, Poland and the Philippines, resulting in multimillion-dollar cost savings. Her work on inclusion centered on advancing a corporate culture to create pathways for the recruitment, development and advancement of a diverse workforce and women in leadership, including gender pay gap reporting.
Jyoti’s experience in leading cultural initiatives is substantial. As Managing Director for Global Citizenship and Sustainability at BNY Mellon (NYSE: BK) from 2012-2018, her work spanned over 50,000 employees across 36 countries and encompassed diversity and inclusion education, hiring, training, thought leadership and eminence building. She oversaw the company’s foundations and led global philanthropy ($100 million in funding) and corporate social responsibility. She supported the CSR and Human Resources and Compensation Committees of the Board of Directors. In partnership with McKinsey & Co., and the UN Foundation, she released a seminal publication called ‘Return on Equality’ at the 2017 World Economic Forum in Davos with a call to action on gender lens investing.
For 14 years, Jyoti held positions of increasing responsibility in corporate, regulatory and crisis communications and was appointed by Deloitte (Deloitte Touche Tohmatsu Limited) as Global Leader for communications and public relations, where she supported Deloitte’s Global CEO and executive group through a team of 70 professionals, covering a workforce of over 200,000 people working in 150 countries. During her tenure at Deloitte from 2009 to 2012, in the aftermath of the global financial crisis, she was extensively involved in crafting Deloitte’s strategy and response to US and European regulators on audit reforms, audit transformation and related policies and procedures. She was responsible for issuing Deloitte’s global earnings statements, annual reports and related financial disclosures.
Jyoti has wide-ranging managerial and operational experience derived through 10 years (1998-2009) at Bank of America Merrill Lynch (NYSE: BAC). She was Managing Director of communications for global banking at Merrill Lynch and supported all bank businesses across the Americas. She was a member of the strategic acquisitions team and led the marketing and communications integration of First Republic Bank, which was acquired by Merrill Lynch in September 2007 ($1.8 billion acquisition with 2,000 employees). Jyoti was head of the Multicultural Group at Merrill Lynch Global Wealth Management. This P&L role included strategic planning, marketing and client acquisition for the wealth management business targeting high net worth investors and business owners. Jyoti was responsible for new business origination, market growth, community leadership and relationship development for emerging market customer segments, which generated over $5 billion in client assets in under four years. From 1999 until 2002, Jyoti was director of client acquisition for Merrill Lynch’s first direct online trading platform and led new account generation, business development, portal alliances and marketing.
She began her career as a media consultant who covered human development and issues affecting women and children at the United Nations. Jyoti was born and raised in London, England. She holds a Bachelor of Arts Honors degree in Journalism from New York University. She completed the Securities Industry Institute at the Wharton School, University of Pennsylvania. She holds an MBA with distinction from the Saïd Business School, University of Oxford.
Jyoti served as Merrill Lynch’s representative to and Chaired the Securities Industry and Financial Markets Association (SIFMA) Diversity Committee from 2004-2009. She was the firm’s representative to the SIFMA Investor Education Committee from 1998-2000. Jyoti has served on the boards of the Princeton YWCA and the Princeton Healthcare System. She is a guest lecturer at The New York University School of Law and the School of Industrial and Labor Relations (ILR) at Cornell University and speaker at Oxford University forums.